At homesupportie, we prioritize the privacy of our users (“user” or “you”). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our premium mug e-commerce platform, http://www.homesupportie.com, including associated media formats, channels, mobile sites, or applications (collectively, the “Site”). Please review this policy carefully. If you disagree with any terms, we ask that you discontinue using the Site.

We reserve the right to modify this policy at our discretion. Revised policies take effect immediately upon posting, and you waive the right to receive individual notifications for each update. We recommend periodic reviews to stay informed. Continued use after policy updates signifies your acknowledgment and acceptance of these changes.

Collection of Your Information
We collect information through multiple methods, including:

  • Personal Data: Identifiable details such as name, shipping address, email, phone number, age, gender, location, and interests. You provide this voluntarily when completing forms, purchasing mugs, or participating in Site activities. While optional, withholding personal data may limit access to certain Site features (e.g., order tracking, personalized recommendations).
  • Derivative Data: Automatically collected server data, including IP addresses, browser/OS details, access times, and pages viewed before/after visiting the Site. Mobile users may also share device name/type, OS, phone number, country, preferences, or additional voluntary details.
  • Financial Data: Payment information (e.g., valid credit card number, card brand, expiration date) collected during mug purchases, returns, or exchanges. This data processes transactions and informs website improvements. Analytics programs also track user navigation (e.g., referral sources, repeat visits) to optimize resource allocation for mug-related content.
  • Cookies:
    • Advertising Cookies: Used for online ads related to our premium mugs. Neither we, advertisers, nor partners can access personally identifiable information via these cookies.
    • Remarketing Cookies: May increase ads for homesupportie mugs you’ve recently viewed. These cookies enable special offers to encourage return visits, with anonymized processes preventing direct contact.
    • Affiliate Cookies: Required to compensate partners promoting our mug services on commission. Specialist companies (affiliate networks) manage these cookies, ensuring no personal identification. Supporting these cookies helps maintain competitive pricing for our drinkware line.

Disabling Cookies
You may block cookies via browser settings, but this may restrict access to certain Site features (e.g., personalized mug recommendations, quick checkout). Non-essential cookies expire after specified periods (see relevant tables). For cookie details, visit the ICO website or Google Cookie Policy.

Contact Us
For inquiries, reach out at:
Address: RM D07,8/F KAI TAK FTY BUILDING NO. 99 KING FUK STREET SAN PO KONG HK
TEL: +852 72093347 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
We aim to respond within 24 hours on business days.